PRODUCT STORE

EMOTIONAL INTELLIGENCE IN COMMUNICATIONS

WHAT IS THIS COURSE ABOUT?

This course aims to develop participants’ understanding of the concept of emotional intelligence and support its integration in participants’ communication habits.

WHO SHOULD PARTICIPATE?

The course is ideal for company representatives and teams who strive to communicate better internally – within the team or with various levels in the company system - and externally – with customers, company suppliers and other key stakeholders.

TOPICS TO BE ADDRESSED:

  • Emotional Intelligence: The Concept
  • The Role of Emotions in Communication
  • Emotional Self-Mastery and Self-Motivation
  • Emotions, Conflict and Communication
  • Developing Empathy in Communications
  • Improving Relations at the Workplace through Conscious Communication
  • The Art of Listening
  • Emotional Intelligence and Feedback / Performance Evaluation
  • Motivating Others: Persuasion with Emotional Intelligence.

COURSE SPECIFICS:

  • Course composition: 20% theory, 15%-20% discussion and mutual sharing, 60% role play and practical, experiential learning
  • Formats available:
    • 4h workshops
    • 1-day training
    • 2-day training
  • Ideal length: 2-day training
  • Ideal number of participants: 12-16
  • Location: on and off site
  • Equipment: TV screen and quality sound system (role play camera recording to be expected), flipchart
  • Course price includes tailor-made preparation, training execution, training materials and succinct group feedback
  • Refreshments, location rental and trainer transport / accommodation are not included in the price of the course.

POTENTIAL FOLLOW-UP:

  • Individual participant assessment and follow-up – available upon request
  • Individual participant coaching and mentoring on the course topic
  • Follow-up training:
    • Emotional Intelligence: Self-Awareness with the Enneagram
    • Emotional Intelligence: Self-Mastery with the Enneagram
    • Emotional Intelligence: Self-Motivation and Motivating Others with the Enneagram
    • Emotional Intelligence: Empathy with the Enneagram
    • Emotional Intelligence: Conflict Resolution with the Enneagram
    • Emotional Intelligence: Leadership with the Enneagram.

Purchase this course now. For more information please contact me at + 420 776 574 925 or send me an email at cm@cristinamuntean.com.

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